After ChatGPT and the rise of chatbots, investors pour into AI agents
Rafael Henrique | Lightrocket | Getty Images Earlier this year, financial services company Klarna said its artificial intelligence agent, powered by OpenAI, had taken over two-thirds of customer chats and was doing work equivalent to that of 700 full-time agents. That was after just one month of use. Alexander Kvamme, CEO of customer engagement startup…